Customer Service

Customer Interaction Management, Order and Service Support, Complaint Handling and Resolution, Customer Engagement and Retention.

Customer Interaction Management

Responding to inquiries via email, phone, and chat
Providing accurate information and resolving issues promptly
Managing customer expectations and follow-ups

Order & Service Support

Processing orders, returns, and exchanges
Tracking shipments and delivery updates
Coordinating with internal teams for issue resolution

Complaint Handling & Resolution

Addressing customer concerns with empathy and professionalism
Documenting and escalating issues when needed
Providing solutions within agreed timelines

Customer Engagement & Retention

Gathering feedback through surveys and follow-ups
Recommending products or services based on customer needs
Maintaining long-term customer relationships

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